Terms of Use for Faktura

1. About Faktura

Faktura is an invoicing software platform operated by Morgul Labs S.à r.l.-S, a company registered in Luxembourg (RCS B306463), designed to help businesses create invoices and manage bookkeeping records.

Our services are built to comply with Luxembourgish regulations, including AED requirements and 10-year document retention.

📧 For any questions, you may contact: support@faktura.lu

2. Who Can Use Faktura

Faktura is intended for:

• Luxembourg SMEs
• Self-employed professionals
• Fiduciaries and accountants
• Business representatives

You must:

• Be at least 18 years old
• Provide accurate account information
• Use the platform for lawful business purposes

3. Your Account

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activity under your account
• Ensuring your business information is accurate

We may suspend accounts if:

• These Terms are violated
• There is fraud or abuse
• We are legally required to do so

4. What Faktura Provides

Faktura is a cloud-based tool that may include:

• Invoice creation
• VAT-ready formatting (Luxembourg context)
• Customer and supplier tracking
• Basic financial reporting
• Data export

Faktura does not provide legal, tax, or accounting advice.

You remain responsible for:

• Compliance with Luxembourg accounting laws
• Accuracy of your entries
• Filing and reporting obligations

5. Subscriptions & Payment

Some features may require a paid subscription.

• Subscriptions are billed monthly or annually.
• Payment is due in advance.
• VAT will be applied in accordance with applicable Luxembourg law once a legal entity is established.

If payment fails, access may be limited or suspended. You may cancel at any time. Access continues until the end of the billing period.

6. Your Data

Your business data belongs to you.

Faktura:

• Stores and processes data to provide the service
• Does not sell user data
• May use anonymized, aggregated data to improve the platform

Users are responsible for maintaining required accounting records in accordance with Luxembourg law.

7. Data Protection (GDPR)

Faktura processes personal data in accordance with EU GDPR (Regulation 2016/679). As a Luxembourg-based company, we adhere to the standards enforced by the CNPD (Commission Nationale pour la Protection des Données).

You act as the data controller for your customer data. Faktura acts as a data processor for providing the service.

We maintain servers within the European Union and ensure that your data is stored and processed securely with appropriate encryption.

For any GDPR-related inquiries or to exercise your rights, please contact us at support@faktura.lu.

8. Availability

We aim to provide reliable access to the platform.

However:

• Service may be interrupted for maintenance or updates
• We do not guarantee uninterrupted availability
• We are not liable for outages caused by hosting providers or third-party services

9. Acceptable Use

You may not:

• Use Faktura for illegal activities
• Attempt to access other users' data
• Reverse engineer or copy the platform
• Resell access without permission

We reserve the right to suspend accounts for misuse.

10. Third-Party Services

Faktura may integrate with external providers such as:

• Payment processors
• Email services
• Banking APIs
• Accounting tools

We are not responsible for third-party services or their policies.

11. Limitation of Liability

To the maximum extent permitted by Luxembourg law:

• Faktura is not liable for indirect or consequential damages.
• Total liability is limited to the amount paid by the user in the 12 months preceding the claim.

Nothing excludes liability for intentional misconduct or mandatory legal obligations.

12. Termination

You may stop using Faktura at any time.

We may suspend or terminate access if:

• These Terms are breached
• There is fraud
• We are required by law

After termination, you may export your data within a reasonable timeframe (e.g. 30 days), after which data may be deleted.

13. Legal Entity

Faktura is a service provided by Morgul Labs S.à r.l.-S.

Registered Office: Luxembourg. RCS Luxembourg: B306463.

14. Changes to These Terms

We may update these Terms from time to time.

If changes are significant, we will notify users via the platform or email.

Continued use constitutes acceptance of the updated Terms.

15. Governing Law

These Terms are governed by the laws of Luxembourg.

Disputes fall under the jurisdiction of Luxembourg courts.

16. Beta disclaimer

As of February 2026, the platform may contain beta features provided "as is" without warranties of stability or fitness for a particular purpose.